Refund policy

Last updated: November 13, 2026

Everything we sell is made when you order it. Here's what we can do if something isn't right.

Returns and Exchanges

Because everything is made just for you, we can't accept returns or exchanges for the wrong size, a different color, or a change of mind. Please check the size guide (www.tennesseepride.com/pages/size-guide) before you order.

Gift cards can't be returned or exchanged for cash, except where the law requires it.

This doesn't affect any rights you have under your local consumer law.

Damaged, Misprinted or Wrong Items

If your order arrives damaged, misprinted or defective, or you received the wrong item, we'll replace it at no cost. Email us within 14 days of delivery with your order number and a photo of the problem.

A misprint means the printed design doesn't match the one shown on the product page. Our designs are illustrations, so a difference between a design and the real park isn't a misprint.

If Your Order Doesn't Arrive

If your order hasn't arrived within 14 days after its estimated delivery date, let us know. We'll look into it with the carrier and make it right.

Changing or Canceling an Order

We can only change or cancel an order before it goes into production, which can happen soon after you order. If you need to make a change, email us as quickly as you can.

Refunds

When we refund an order, for example one canceled before it goes into production, the money goes back to the payment method you used. Your bank or card issuer may take a few business days to show it.

Questions?

Email contact@tennesseepride.com with your order number. We reply within one business day.